Volunteer Guidelines and Resources

Official Town of Wayland Safe Food Handling and Shopping Guidelines HERE

While Shopping:

  • clean your shopping cart or basket–specifically the handles and other surface areas–with your own disinfectant wipes or wipes provided by the store
  • place raw food in a bag to prevent direct contact with the cart
  • once you’ve touched something in the store you have to assume your hands are contaminated
  • touching as few things as possible and don’t touch your eyes, nose or mouth
  • If available, bring hand sanitizer to the store and use it after every time you come in contact with “high touch surfaces” like cart handles. Hand sanitizer with at least 60% alcohol is best
  • use a paper shopping list rather than your phone while you’re in the store. You can throw the list away when you’re done, and it doesn’t risk transferring viral particles to your phone
  • Try to use hand sanitizer the moment you leave the store, especially before you get in the car and touch the steering wheel
  • Make sure to wash your hands with soap and water “for at least 20 seconds before and after shopping 
  • Try to maintain a distance of at least six feet from other people. Not everyone is going to be respectful of those six feet. If you see a crowded aisle, skip it or wait for people to leave. The average grocery cart is three-feet long, so aim to have the length of two carts between you and everyone else. Avoid racing to get the last of an item on the shelf. Follow guidelines that may be posted at the store, patience is key
  • Leave your kids and other family members at home
  • Do not touch your face

When Checking Out:

  • If you can go cashless, go cashless. Apple Pay, where you just tap your iPhone, is a good option because you don’t have to exchange a credit card
  • Try to keep your phone out of your hands as much as possible while shopping
  • If you don’t have a mobile payment service, the next best option is a credit or debit card that is wiped clean both before and after use
  • If you have to use cash, thoroughly wash your hands after handling it
  • Try to keep as much distance as possible between yourself and the cashier
  • Use self-service checkout when available. It reduces contact with a cashier
  • No matter what, wash your hands before and after you pay
  • Do not touch your face

When Delivering:

Neighbors4Seniors emphasizes a no-contact policy for deliveries. Volunteers must either:

  1. Place items at the door, knock, and return to their vehicles
  2. Leave items in the back of their car and stay in the car while allowing the person to retrieve the delivery
  3. Drop the items off at a mutually agreed upon location


You may not accept cash/check for reimbursement. DO NOT make any physical contact with the person you are delivering to. This program is intended to eliminate all physical contact to prevent disease transmission. DO NOT enter their house for any reason. If they request you to bring their groceries inside, tell them that it is not safe for you to do so

Volunteers must wait for confirmation that the supplies have been received before leaving the drop off location. If someone does not answer the door, you must call them to make sure they have knowledge of or can get the delivery. If the person is paying by cash/check, please find a way to facilitate a contactless exchange of payment.

“How To” Resources:

How to properly wash your hands:

How to use hand sanitizer correctly:

How to set up Apple Pay for contactless payment (or tap credit card):

How to set up a Venmo account:


How to set up a Paypal account: